Every customer conversation,
one inbox.
RevEngage turns WhatsApp into a full team inbox — multiple agents, smart assignment, and full conversation history, all on the official Meta Cloud API.
Any update on order #4821?
10:42 AM
Dispatched. Expected by 6 PM today.
10:44 AM ✓✓
Perfect, thanks.
10:45 AM
Note: Repeat buyer — VIP tier. Consider proactive tracking next time.
The Problem
Customer conversations
shouldn't be this chaotic
One phone. Hundreds of customers waiting.
A single WhatsApp number means one person at the keyboard. When they're unavailable, everyone waits. There's no handoff, no queue, no visibility — just a bottleneck with your brand's name on it.
Nobody knows who replied — or if anyone did.
Conversations vanish into personal phones. No shared view means double replies, missed follow-ups, and zero accountability. Managers can't see it. Customers feel it.
Every new agent starts from zero.
History lives in one person's device. When they're sick, on leave, or they quit — that entire customer relationship disappears. Your team is always re-introducing itself.
Unofficial WhatsApp tools put your number at risk.
Automating the consumer WhatsApp Business app, running multiple agents on one phone, or connecting an API provider not approved by Meta all violate WhatsApp's terms — and Meta can restrict or ban the number for it, with no guarantee of recovery.
RevEngage connects through the official Meta WhatsApp Cloud API — you keep your own verified Business account, not a shared number pool. With Number Coexistence, keep the WhatsApp Business App active on your phone while RevEngage handles your team inbox on the same number. You're still responsible for following Meta's messaging policy — opt-in, approved templates, and opt-outs — RevEngage can't guarantee immunity from Meta's own enforcement.
Live in an afternoon.
No migration.
Four steps from a single shared phone to a team inbox with automation running.
Connect your WhatsApp number
Link your number through Meta’s official Cloud API. Already on the WhatsApp Business app? Keep it: coexistence lets both run on the same number.
Bring in your customers and tools
Import contacts from a CSV and connect FitnessForce, Shopify or WooCommerce, so leads, renewals and orders flow in on their own.
Set up templates and automation
Create approved message templates, then add chatbot flows, keyword auto-replies and drip sequences so routine chats run themselves.
Your team works one shared inbox
Agents claim, reply and resolve together with notes, roles and SLA alerts. Send broadcasts and track response times per agent.
What's on the platform
Built for teams that can't afford to miss a message
Every capability below is built and working. Availability by plan is shown in pricing.
Shared Team Inbox
CoreYour whole team, one inbox. Every conversation visible in real-time — nothing slips through the cracks.
No Per-Seat Pricing
CoreAdd teammates without a per-agent fee. Agent count is set by your plan, not charged one by one — see pricing below.
Official Meta Cloud API
APIDirect Meta Cloud API connection. 0% markup on messaging fees — you pay Meta directly, we charge only the platform.
Smart Assignment
TeamRound-robin auto-assignment on new inbound. Agents claim from queue or admins route to the right person instantly.
Internal Notes & @Mention
TeamLeave private context for teammates inside any conversation. @mention an agent to loop them in. Customers never see it.
Open / Assigned / Resolved
WorkflowClear status pipeline for every conversation. Nothing sits unanswered or falls through unnoticed.
SLA Indicators
SupportRed badge fires when no agent reply within your threshold. Teams know exactly which conversations are breaching SLA.
CSAT Surveys
SupportAuto-send satisfaction rating when conversation resolves. Scores tracked per agent in the analytics dashboard.
Agent Analytics
AnalyticsResponse times, resolution rates, CSAT scores, and conversation volume — per agent, not just team totals.
Multimedia Messaging
MessagingImages, documents, audio, video, stickers — full WhatsApp media support natively built in.
Role-Based Permissions
SecurityAdmin, supervisor, agent — each role sees exactly what they should. Agents see only their assigned conversations.
Business Hours + Auto-Reply
WorkflowSet working hours. Auto-send a template reply when a message arrives outside business hours.
Canned Responses
SpeedType "/" in composer to search saved replies. Send common answers in one keystroke — no copy-paste needed.
Conversation Labels & Tags
OrganizeColor-coded labels on every conversation. Filter inbox by tag to find what needs attention fast.
Template Messages (HSM)
MessagingCreate, submit, and send approved Meta templates directly from RevEngage. Required for outbound + 24h window.
Collision Detection
TeamSee which agent is actively viewing a conversation in real-time. No more two agents typing the same reply.
Number Coexistence
MigrationKeep WhatsApp Business App active on your phone AND use RevEngage for your team — same number, both live simultaneously. No migration required.
All features above are live today — no waitlist, no beta gating.
Meta Business Solution ProviderCompare
Not all WhatsApp tools are equal
Based on each provider's publicly listed India pricing and feature pages as of November 2026. Plans, prices and features change — confirm current details directly with each provider before deciding.
Transparent pricing.
No per-agent traps.
0% markup on WhatsApp messaging fees. You pay Meta directly — we only charge for the platform.
Basic
Try the shared inbox, see the difference
+ WhatsApp messaging fees at Meta's rate (0% markup)
Starter
For small teams getting started
+ WhatsApp messaging fees at Meta's rate (0% markup)
Pro
For growing support & sales teams
+ WhatsApp messaging fees at Meta's rate (0% markup)
Enterprise
For high-volume teams & multi-location brands
+ WhatsApp messaging fees at Meta's rate (0% markup)
FAQ
Things people ask
before they sign up
How is this different from the WhatsApp Business app?
The consumer WhatsApp Business app is locked to 1 device and 1 user. RevEngage runs on the official Meta Cloud API — the same infrastructure major enterprises use — giving your entire team a shared inbox, real-time assignment, full history, and capabilities the consumer app will never have.
Didn't find your answer?
connect@revengage.in →Ready to modernize
customer support?
Shared inbox, smart assignment, and full conversation history — on the official WhatsApp Cloud API.
No credit card · No contracts · Free onboarding call